FAQ's

What are our Shipping and timelines?

All orders are dispatched within 24 hours of being received (Monday – Friday), an email will be sent to the email address supplied with your tracking number, very often these emails end up in the spam or junk email folders – Please don’t forget to check these. Any shipping queries can be sent to sales@baobabesa.co.za 

Estimated Delivery Timelines:

Local delivery (from JHB) -            1-2 days

National delivery (from JHB) -        2-3 days

Remote Areas (from JHB) -           3-5 days

We also ship worldwide, please contact us directly for international shipping fees & timelines: info@baobabesa.co.za

What is our Returns policy?

• Please check our size guide before you purchase and if you need any additional advice before or after your purchase, just send us an email – we would love to hear from you: info@baobabesa.co.za
• Due to the intimate nature of our product we are unable to refund or swap a cup for a different size. 
• We take quality control very seriously, however, should a faulty cup manage to slip through please contact us within 30 days of purchase so we can assist in rectifying this: info@baobabesa.co.za
• Please note, every woman’s period differs and so does every woman’s menstrual cup journey – we advise giving yourself at least 3 cycles to get the hang of using a cup. While we believe our cups are the best on the market, the Baobabe cup might not be the perfect cup for you, unfortunately, we cannot offer refunds in this instance.

I’ve ordered the wrong size, now what?

• Please check our size guide before you purchase and if you need any additional advice before or after you purchase, just send us an email – we would love to hear from you : info@baobabesa.co.za
• Due to the intimate nature of our product we are unable to refund or swap a cup for a different size. 

What is the Baobabe cup made from?

Baobabe Cups are made from 100% medical grade silicone, our cups contain no rubber, latex, BPAs or heavy metals.

Can I have sex with my Baobabe Cup in?

The Baobabe cup should not be worn during sexual intercourse.

Can I use my Baobabe Cup as a form of contraceptive?

No, the Baobabe cup CANNOT be used as a contraceptive, please contact your medical practitioner should you require contraceptive advise.  

How do I clean my Baobabe cup?

Before your first use with the Baobabe Cup, sterilize the cup by boiling it in a pot full of water for no more than 2 minutes. Do not leave the cup to boil in shallow water as this may melt the silicone. It is advised to use the above method to sterilize your cup in-between periods.

There is no need to sterilize the cup between changes, simply empty the cup and run it under water and reinsert.

Can I do sports with my Baobabe Cup?

Of course! The Baobabe cup excels in the sports department as it can be worn for all types of sports, from swimming to gymnastics.

Will I feel my Baobabe Cup once I have inserted it?

When inserted correctly you will not be able to feel the cup, due to it being made from medical grade silicone which molds with your body.

Every woman’s period differs and so does every woman’s menstrual cup journey – we advise giving yourself at least 3 cycles to get the hang of using a cup. You may find in the beginning you can feel the cup, simply remove and try insert the cup a little higher than you did before.

Can I pee/poop with my Baobabe cup in?

Absolutely, using the Baobabe cup will not interfere with your normal bodily functions.

I’ve just had a baby, can I  use my Baobabe Cup instead of maternity pads?

Absolutely not! You need to give your body a chance to heal, please use maternity pads during this time.

Can I use lube to help aid in inserting my Baobabe Cup?

Yes, water-based lubricants are best as they do not damage the silicone.

Can I keep my cup in a container?

No, airtight containers may cause molding. Rather keep the cup in your shower/bag provided.

Baobabe Cup Troubleshooting

Q: I can feel my cup

A: Remove and try to insert the cup a little higher than you did before.

Q: What do I do if my cup is “stuck”?

A: Don’t stress, it’s a dead-end road up there. Try lifting 1 leg onto the edge of a bath/toilet seat and push your pelvic floor, this should help your cup come down a little enabling you to get a better grip of the base, pinch it and pull it out.  

Q: Why is my cup leaking?

A: There are a few answers to this question:

• The cup has not opened correctly, we recommend using whichever folding techniques suit you – play around with the different options. Try inserting your finger into the vagina and push the side of your vagina away from the cup – this should allow for the cup to completely open.
• The cup is full and needs to be emptied, the weight of a full cup will reduce suction and lead to leakage.
• The cup may have been wet when inserted and has now mixed with menstrual blood already in the vagina.

Q: How will I know if my cup is too big?

A: Often continuous leaking is a sign that your cup may be too big.